Refund Policy

Policy Overview

This Refund Policy applies to all product orders placed on our official website, covering all hair combs and curling brushes. We formulate transparent and fair refund rules to protect the legitimate rights and interests of every global customer. By completing a purchase on our website, you agree to abide by the terms listed in this refund policy.

Eligible Refund Conditions

We support full or partial refunds for products that suffer from manufacturing defects, functional failures, or obvious quality problems. Products damaged during transit, missing accessories, or inconsistent with official product descriptions also qualify for refund applications. All eligible refund requests need to be verified with valid proof including product photos and logistics records.

Ineligible Refund Situations

We do not accept refund requests for damage caused by improper personal operation, artificial collision, or daily wear and tear. Products damaged due to incorrect use, private modification, or unauthorized repair are not eligible for refunds. Refund applications will not be approved for orders placed incorrectly by customers or products that are no longer in original resalable condition after use.

Return & Refund Process

Customers who meet the refund conditions can contact our official customer support team to submit a refund application. Please provide detailed problem descriptions and corresponding proof materials during the application. Our team will review your request within a reasonable time and send formal processing feedback. For approved applications, we will complete the refund settlement according to the original payment channel.

Refund Time Frame

All verified valid refund requests will be processed promptly after confirmation. The arrival time of the refund depends on the processing rules of your payment platform and bank institution. We will actively follow up on the refund progress and assist customers in solving abnormal refund status issues.

Product Exchange Rules

For quality-defective hair combs and curling brushes, customers can choose free product replacement instead of refund. We provide brand-new qualified products and bear the corresponding shipping cost for eligible exchange orders. The exchange service follows the same verification standards as refund applications to ensure fair service for all users.

Policy Update & Interpretation

We reserve the right to update and adjust this Refund Policy according to service optimization and industry standard changes. The latest policy terms will be displayed on the official website and take effect immediately after publication. We hold the final interpretation right of all service rules involved in the refund policy.

Contact Support

If you have any questions about refund eligibility, application process, progress inquiry and related service matters, please reach out to our customer service team through official website channels. We will provide patient and professional replies and solutions for all your concerns.