Customer Service Policy

General Service Principles

We are committed to delivering professional, transparent, and customer-oriented service for all global shoppers. All services are provided equally to every customer without discrimination. We focus on creating a secure, simple, and satisfying shopping experience for all hair comb and curling brush purchases.

Customer Inquiry & Support

Our support team provides full-range assistance for product consultation, size selection, product usage guidance, order issues, and logistics questions. All valid customer inquiries will be replied to within 24 working hours. We offer accurate and detailed answers related to all hair styling tool products on our store.

Order & Logistics Service

We provide real-time order confirmation, order checking, and logistics tracking services for all completed orders. As a global service rule, we offer free worldwide shipping for all products with no minimum order value. We will actively assist customers in solving abnormal logistics situations such as delayed delivery and package tracking exceptions.

After-Sales Service Rules

We support reasonable after-sales applications for products with manufacturing quality defects, including defective workmanship, damaged accessories, and functional abnormalities. We strictly distinguish artificial damage, improper operation damage and normal wear and tear from quality problems. Non-quality damage caused by personal use will not be included in the free after-sales scope.

Privacy Protection Policy

We fully protect customers’ personal information, including name, shipping address, contact information and order records. All user data is only used for order processing and after-sales service. We will never sell, share or disclose customer private information to any third-party institutions or individuals without official legal requirements.

Customer Feedback & Optimization

We welcome all genuine customer feedback on product quality, product experience, logistics service and customer service performance. All collected suggestions will be sorted out and used for product iteration and service upgrade of our hair combs and curling brushes. We keep optimizing our service system to meet global customer shopping needs.

Service Commitment

We adhere to zero hidden charges and transparent service standards for all shopping links. We maintain a polite, patient and professional service attitude for every global customer. We strive to provide cost-effective products and reliable after-sales protection for daily hair styling tools.